Refund and Returns Policy
At Baseline Africa Tours, we believe every journey should begin with trust and peace of mind. This policy sets out how refunds, cancellations, and returns are handled so that expectations are clear and fair for all.
1. Tour Bookings
Deposits
A 50% deposit is required to secure your booking.
Deposits are non-refundable, but 75% will be transferred to another tour within 12 months if cancellation is made 90+ days before departure.
Final Payment
The remaining balance is due 60 days before departure.
Failure to pay by this date may result in cancellation of your booking and forfeiture of the deposit.
Cancellations by the Guest
90+ days before departure: Deposit transferable, no cancellation fee.
60–89 days before departure: 50% of tour cost refundable.
30–59 days before departure: 25% of tour cost refundable.
Less than 30 days before departure: No refund possible.
No-Shows
Guests who do not arrive for the tour without prior written notice will forfeit all payments.
Minimum Numbers
Tours require a minimum number of guests. If this is not met, we will offer:
- A rescheduled tour date, or
- A full refund.
Cancellations by Baseline Africa Tours
If we must cancel a tour for reasons within our control, you will receive a full refund.
If cancellation is due to events beyond our control (force majeure), such as natural disasters, political unrest, or pandemic restrictions, we will:
Offer a rescheduled tour date, or
Provide a credit voucher valid for 18 months.
Third-Party Costs
Flights, visas, travel insurance, and other personal arrangements are the sole responsibility of the guest and are non-refundable through Baseline Africa Tours.
Travel Insurance
Comprehensive travel insurance (including cancellation and medical cover) is strongly recommended for all guests.
2. Merchandise (Towels, Caps, Clothing & Accessories)
Cooling-Off Period
In line with the South African Consumer Protection Act (CPA), online purchases may be cancelled within 7 business days of receipt for a full refund, excluding shipping.
Returns
Items may be returned within 14 days of delivery if unused, unworn, unwashed, and in original packaging.
Refunds
Refunds will be processed once items are received and inspected.
Shipping costs are non-refundable.
Return shipping is at the customer’s expense unless the item was defective or sent in error.
Exchanges
Subject to availability, we are happy to exchange sizes or colours.